Appointments

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APPOINTMENTS

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How to Book or Cancel an Appointment

  1. By Telephone:
    Telephone reception on 01785 258348 during our opening hours.
  2. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.
Click Here for further information

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About our Appointments System

Routine appointments

Routine appointments are booked at 10 minute intervals and can be booked up to 4 weeks in advance. lf your problem is not urgent please make a routine appointment with your preferred doctor. We can normally offer a routine appointment within 2 days but please make allowances for busy times of the year such as summer holidays, half terms and Christmas time as our appointments will be more limited at these times due to doctors taking holidays. By booking your routine appointment in advance, this increases the chances of seeing the doctor of your choice.

Urgent (Same Day) & Emergency Appointments

These are for those acute problems that can't wait for a routine advance appointment. Please see our Urgent Problems and Out of Hours page for information.

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment.

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. The doctor will call you back and discuss your problem at an allotted time. Please make sure you give the correct phone number to the receptionist.

If your enquiry is routine please avoid calling during peak times, i.e. 8am to 9am and 11am and 12noon.

Extended Hours Appointments

In addition to our normal GP consulting sessions, we offer pre-bookable extended hours appointments. These appointments are designed for patients who would otherwise find it difficult to see a doctor during normal opening hours. Only certain doctors participate in this service arrangement and you may not be able to see your usual doctor during these times. These appointments can be made by telephoning the surgery during normal opening hours and can be booked up to four weeks in advance.

Extended Hours appointments availability can be found here.

When you book your appointment you will be advised regarding how to gain access to the surgery for your extended hours appointment.

Please note the surgery reception will not be open during extended hours for prescriptions, general enquiries and telephone bookings. We are also unable to provide nursing services during these times i.e., blood testing, dressings. chaperones etc.

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You may request to see any of the doctors at the practice

lf appointments are fully booked with the doctor of your choice, you will be offered the first available appointment with another doctor. Patients are free to express a preference to see a particular doctor or nurse and should you wish to express such a preference, please advise Reception and a note will be made in your medical record.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

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Cancelling an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

  1. Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Online:
    Use this alternative online cancellation method (no login required).
  3. By Telephone: Please call us on 01785 258348 and tell the receptionist.
  4. By Fax: Please send us a fax on 01785 227144.
  5. In Person: Call into the surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

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