Water Street,
ST16 2AG

Contacting & How to Find Us

Consult with your Doctor online

You can contact us about a medical, administrative or prescription issue by clicking HERE.

Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during our opening hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday to Friday between the hours of 6pm to 9am. Please contact 111 during out of hours or 999 if this is an emergency.

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Telephone Number & Email Address

Appointments and Enquiries telephone number 01785 258 348

Practice email address millbanksurgery@remove-this.nhs.net

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Postal Address

Mill Bank Surgery
Water Street
ST16 2AG 

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How to Find Us

We strongly encourage our staff, patients and visitors to walk, cycle, and use public transport where possible as part of a healthy lifestyle.

Mill Bank Surgery is located in Stafford on Water Street which is just off Mill Street or the junction with Tenterbanks (near Stafford Park). Please see maps below.

Public Transport information is available from the Traveline website.

Surgery Location Map

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Disabled Access

We have ramp access through the main surgery entrance and good access to our reception area, treatment and consultation rooms for disabled patients. Toilets are provided next to the waiting room, these are accessible for the disabled. Baby changing facilities are available.

There are dedicated disabled car parking bays allocated in the car park.

Please contact reception if you require any further assistance.

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Car Parking

In order to help those patients attending their appointments and being unable to park on the car park we use a car park management company to observe the car park during surgery opening hours. Any vehicle parked illegally will be issued with a Parking Charge Notice.

We would therefore ask patients to leave promptly after visiting the surgery and not to leave vehicles any longer than is necessary on the car park.

Please ensure you have entered your vehicle registration details and your appointment time, on the sheet provided at reception. These details will be used by the monitoring company when patrolling the car park.

Vehicles will only receive a parking charge notice after a set amount of time when the car park patroller will check with the surgery staff prior to issuing a ticket.

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Comments & Suggestions

Mill Bank Surgery is constantly looking at ways of improving its standard of service to patients. Please give us feedback on our performance by completing a Friends and Family Test.

Alternatively, we also have a suggestion box in the waiting room. Simply complete a suggestion slip and post it in the box.

We welcome all constructive viewpoints whether positive or negative.

Your comments will help us to maintain our high standard of service.