Water Street,
ST16 2AG

Practice Policies and Service Information

NHS England

Mill Bank Surgery holds a contract with NHS England to provide general medical services. The partnership consists of four GPs (two male and two female). We are not a training practice and therefore do not undertake the teaching or training of healthcare professional or persons intending to become healthcare professionals.

Further details of primary medical services available in this area may be obtained from:

Staffordshire Shared Business Services. Registration Dept, Heron house, 120 Grove Road, Fenton, Stoke-on-Trent. ST4 4LX.
Telephone: 0300 7900 231, Fax: 01782 298076.

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Patient Rights & Responsibilities

You have a right to expect a high standard of care from our practice and we will try at all times to provide the very best care possible. In order to assist us in this, we require that you take full responsibility for ensuring that you do not abuse the service.

Very occasionally a practice/patient relationship breaks down completely and in this situation a patient may choose to register with an alternative practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason (in writing) for the removal.

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Zero Tolerance Policy

The NHS operates a Zero Tolerance Policy with regard to violence and abuse, the practice having the right to remove violent patients from the list with immediate effect in order to safeguard staff, patients and other persons attending the surgery.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In the event of an occurrence of this nature, we are obliged to notify the patient in writing of their removal from the list and record in the patient medical record the reason for the removal. The Clinical Commissioning Group (CCG) is then responsible for providing further medical care for such patients.