Water Street,
ST16 2AG

Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:

County Hospital, Stafford. Tel: 01785 230104. Please note this is not a 24 hour service.

Royal Stoke University Hospital, Stoke on Trent. Tel: 01782 715444.

New Cross Hospital, Wolverhampton. Tel: 01902 307999.

Also in the event of poisoning or overdose the attend A&E

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Urgent Problems during Surgery Hours

Urgent (Same Day) Appointments

These are for those acute problems that can't wait for a routine advance appointment. These appointments are available for booking from 8am for the morning sessions.

The majority of these appointments are booked at 10 minute intervals but you will be advised by the receptionist if your appointment time ls shorter than 10 minutes as we have a small proportion of same day appointments booked at 5 minute intervals which are to deal with ONE problem only. If you need to be seen on the same day we should be able to offer you an appointment but please bear in mind this may not be with your preferred choice of doctor.

Emergency Appointments

These Emergency Appointments are not available for booking on any day but should our consulting sessions become fully booked with routine and same day appointments and your problem requires urgent attention that day, you will be asked to attend to see one of our doctors who will be dealing with EMERGENCIES ONLY.

Please bear in mind the doctor will only be able to deal with ONE problem only and you may be asked to make a further appointment to discuss any other issues you may have which the doctor may consider to be of a routine nature. Emergency problems can be dealt with by any of the doctors in the practice on that day and therefore there will be no choice of preferred doctor when you need to be seen with an emergency problem.

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How to Help when the Surgery is Closed

If you have an urgent problem outside normal surgery hours, please telephone the normal surgery number 01785 258 348 and your call will be automatically diverted to an answering message where you will receive full details regarding emergency arrangements.

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NHS 111

In addition, if you need medical help which is not an emergency, call NHS 111. Calls to 111 are free from land lines and mobile telephones. Lines are open 24/7, every day of the year.

You can call 111 when you think you need to go to the Emergency Department at the hospital, or another Urgent Care Service, if you need advice outside surgery opening hours or you are not sure who to call for medical help.

Please only visit the A&E department if it is an emergency.