Water Street,
ST16 2AG

Urgent Problems and Out of Hours

Life Threatening Emergencies

In a life threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident and Emergency (A&E) Department at the following hospitals:

  • County Hospital, Stafford. Telelphone 01785 230104. Please note this is not a 24 hour service.
  • Royal Stoke University Hospital, Stoke on Trent. Telephone 01782 715444.
  • New Cross Hospital, Wolverhampton. Telephone 01902 307999.

Also in the event of poisoning or overdose the attend A&E

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Urgent Problems

Urgent (Same Day) Appointments

These are for those acute problems that can't wait for a routine advance appointment. These appointments are available for booking from 8am for the morning sessions.

The majority of these appointments are booked at 10 minute intervals but you will be advised by the receptionist if your appointment time ls shorter than 10 minutes as we have a small proportion of same day appointments booked at 5 minute intervals which are to deal with ONE problem only. If you need to be seen on the same day we should be able to offer you an appointment but please bear in mind this may not be with your preferred choice of doctor.

Emergency Appointments

These Emergency Appointments are not available for booking on any day but should our consulting sessions become fully booked with routine and same day appointments and your problem requires urgent attention that day, you will be asked to attend to see one of our doctors who will be dealing with EMERGENCIES ONLY.

Please bear in mind the doctor will only be able to deal with ONE problem only and you may be asked to make a further appointment to discuss any other issues you may have which the doctor may consider to be of a routine nature. Emergency problems can be dealt with by any of the doctors in the practice on that day and therefore there will be no choice of preferred doctor when you need to be seen with an emergency problem.

Contact NHS 111

Telephone NHS 111 or go online by visiting 111.nhs.uk.
Available 24 hours a day, every day of the year. The online service is for people aged 5 years and over only.

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NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Get help online or on the telephone:

To get help from NHS 111, you can:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111
  • NHS 111 is available 24 hours a day, 7 days a week.

In life threatening emergencies such as chest pain and severe shortness of breath you should call 999